Frequently Asked Questions

All orders placed via "purchase on account" are generated by our independent payment processor POWERPAY. After successful order in the store, the invoice will be delivered electronically by Powerpay via e-mail (check spam folder).

Further sent POWERPAY a physical invoice by mail at the beginning of the following month after order completion.

If you have any questions about the invoices, you can contact us directly. by e-mailto POWERPAY. For identification purposes, please include your order number, our store and your address.

MF Group / POWERPAY offers as an external payment service provider the payment method "purchase on account". offered by MF Group / POWERPAY. With the single invoice, you can easily pay your online purchase by invoice.

Should you forego payment within the specified time frame, you will receive an invoice in the following month. a monthly invoice with an order summary. When the purchase contract is concluded, POWERPAY assumes the invoice claim that has arisen and handles the corresponding payment modalities. With purchase on account you also accept to our terms and conditions, the AGB from POWERPAY. (powerpay.ch/en/agb).

We ship with our partner "The Swiss Post". If the order is completed by 11 a.m., it is usually shipped on the same day (business day!). Then it usually takes 1-2 business days until the goods are with you.

Currently we only ship within Switzerland and Liechtenstein.

All goods available in the store are in our Swiss warehouse.

We recommend to clean the products by hand. The majority is NOT dishwasher safe.

Unfortunately, the adhesive can be very stubborn. We recommend label remover or - if this is not available - heat the adhesive very briefly with a hair dryer and then simply peel it off.

It is possible to return goods within 20 days after the order.

Please note that the packaging and the goods must be completely undamaged. Otherwise, we cannot give you a full refund.

Detailed information about returns can be found at here.