Frequently Asked Questions

Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to example@domain.com.

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  • Pre Sale Questions
  • Technical + Theme Questions
  • Products
  • Returns

Need Help?

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

If we aren't available, drop us an email and we will get back to you within 20-36 hours!

Pre Sale Questions

Yes it will be

Please make sure that you follow below steps:

1/ Download the package from themeforest.net (The file is in zip format)

2/ Extract the file you've just downloaded (Don't forget this step).

3/ Find this file: ella-x.x.x-sections-ready.zip in the folder Ella Sections Ready x.x.x, then you just need to upload ella-x.x.x-sections-ready.zip file to your Shopify store.

- If you would like to use Ella RTL version. Please find this file: ella-x.x.x-sections-ready-rtl.zip in the folder Ella Sections Ready x.x.x RTL, then you just need to upload ella-x.x.x-sections-ready-rtl.zip file to your Shopify store

- If you want to install child theme, please go to the corresponding theme folder

Technical + Theme Questions

Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.

Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.

Products

All goods available in the store are in our Swiss warehouse.

We recommend to clean the products by hand. The majority is NOT dishwasher safe.

Unfortunately, the adhesive can be very stubborn. We recommend label remover or - if this is not available - heat the adhesive very briefly with a hair dryer and then simply peel it off.

Returns

It is possible to return goods within 20 days after the order.

Please note that the packaging and the goods must be completely undamaged. Otherwise, we cannot give you a full refund.

Detailed information about returns can be found at here.

Unable to find satisfactory answers ? Contact Support